Privacy Policy.

Flex Align ("we," "us," or "our") operates flex-align.com along with our doctor portal and related services, providing clear aligner manufacturing and treatment planning support to patients, dentists, orthodontists, and distribution partners across the Middle East. When you visit our site, submit a case through the Doctor Portal, or reach out to our team, we act as the controller of the personal information described below.

This policy covers information collected through our website and any tool or communication that links to it. It doesn't extend to third-party platforms we don't operate.

We collect information based on how you interact with us:

• Contact and account details. Name, email, phone number, and login credentials for patients, doctors, and partner clinics using our platform.
• Case and treatment data. Digital scans, treatment prescriptions, and clinical notes are submitted through the Doctor Portal for aligner manufacturing.
• Usage information. Pages visited, features used, and general activity on our website and portal.
• Device data. IP address, browser type, and device identifiers are collected automatically during your visit.
• Business inquiry details. Information submitted through distributor or partnership inquiry forms, including company name and business type.
• Communications. Messages sent to our support team, including WhatsApp, email, or phone correspondence.

We use collected information to:

• Process and manufacture aligner cases submitted through the Doctor Portal
• Create and manage accounts for patients, clinics, and partners
• Respond to inquiries, support requests, and distributor applications.
• Coordinate production timelines and shipping logistics
• Improve our website, portal, and manufacturing workflows
• Send service updates, order confirmations, and account notices
• Meet legal, regulatory, and quality-assurance obligations tied to medical device manufacturing

Our website uses cookies to keep the Doctor Portal secure, remember your preferences, and understand site performance. These include:

• Essential cookies required for portal login and core site function
• Preference cookies that store your settings.
• Analytics cookies that help us measure and improve the website experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit portal functionality.

We do not sell personal information. We share it only in these circumstances:

• Manufacturing and logistics partners who support production and regional delivery of aligners.
• Service providers who host our infrastructure or support technical operations, under confidentiality agreements.
• Legal requirements, when compliance with law or a valid government request is necessary.
• Business transfers, should Flex Align undergo a merger, acquisition, or restructuring, with notice provided to affected users.

We retain personal and case-related information for as long as necessary to complete treatment production, support ongoing care, and satisfy legal or regulatory recordkeeping requirements common to medical device manufacturing. Data is securely deleted or anonymized once it's no longer needed.

We apply technical and administrative safeguards, including encrypted data transmission and restricted portal access, to protect patient and clinic information. While no system is completely immune to risk, we monitor our systems closely and act quickly to address any security concerns.

Depending on your location, you may have the right to:

• Access the information we hold about you
• Correct inaccurate or outdated details
• Request deletion, subject to legal and clinical recordkeeping limits
• Object to or restrict certain uses of your data
• Request a portable copy of your information
• Withdraw consent where processing relies on it

To exercise these rights, contact us at the details below. We aim to respond within 30 days.

As a Jordan-based manufacturer serving clinics across the region, your information may be processed in Jordan or by service providers located elsewhere. Where data crosses borders, we apply appropriate safeguards to keep it protected.

While Flex Align aligners can support treatment for younger patients under a dentist's care, our website and Doctor Portal are not directed at children, and we do not knowingly collect personal information directly from minors outside the clinical treatment process managed by a dental professional.

Our website may link to external sites we don't control, such as partner clinics or social media pages. This policy doesn't apply to those sites, and we encourage you to review their privacy practices separately.

We may revise this policy periodically to reflect changes in our services or legal requirements. Material updates will be reflected in the "last updated" date above, and where appropriate, we'll notify registered users directly.

Questions about this policy or your data? Reach out to our team, and we'll get back to you as soon as possible.